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ConsultCRM: CTI Telephony Integration

by ConsultCRM

Computer Telephony Integration provides click–to-dial, screen-popping and Caller Line Identification. CTI integrates to most of the common telephony switch providers.

intelli-CTi™ enables the simple integration of your software applications, such as CRM, and your telephony system providing Computer Telephony Integration (CTI) and the following benefits:

- Streamlined telephony activity within your business
- Improved customer relationships, service levels and customer satisfaction
- Increased telephone call efficiency and throughput
- Personalised telephone interaction - identifying callers automatically
- Increased business productivity
- Better reporting and collaborative activity management

ConsultCRM: CTI Telephony Integration has not been reviewed by any customers.

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The views and opinions submitted and expressed here are not those of Microsoft.

Version

V2.0 SP1

Release Date

01/02/2011