Application Description
Microsoft Dynamics CRM 2011 Online provides powerful, integrated solutions for IT and Telecom businesses to boost customer satisfaction, increase sales performance and improve marketing effectiveness.
Customer Service:
- Streamlined case management
- Full interaction history
- Service scheduling
- Purchase history
- Service goal management
Sales Performance:
- Lead to cash visibility
- Intelligent lead management
- More effective selling
Marketing Effectiveness:
- Pinpoint segmentation
- Quick campaigns
CRM 2011 is a very customisable system that we can adapt to meet your specific requirements. The CRM Business has a great deal of experience with deploying CRM in the IT and telecoms sectors, and can also provide a template solution that includes:
- Comprehensive Customer Asset Management add-on solution
- CRM Time Tracker solution for more accurate case and resource management
- Project management solution for coordinating and monitoring
provisioning processes
- Integration with Telecoms billing platforms such as ebills and Eclipse
- Integration with complex Telecoms provisioning platforms
- Supplier relationship management and flexible process guidance based upon user-defined rules and criteria
- Customised Case Management with automated SLA monitoring and reporting
CRM for IT and Telecoms has not been reviewed by any customers.
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The views and opinions submitted and expressed here are not those of Microsoft.
