The CRM Business

Dynamics CRM for Retail

by The CRM Business

Dynamics CRM for Retail from The CRM Business is available both on-premise and as an online cloud solution. Microsoft Dynamics CRM for Retail enables marketers to segment customer data, delivering precision-targeted campaigns and maximising marketing ROI.

Key benefits for retailers include:

- Dynamic marketing lists, ensuring that campaigns always include the right customers
- Real-time reporting and dashboards accessible across the entire organisation
- 360 degree view of each customer. View full history, instantly.
- Seamless integration with existing back-office systems and Microsoft Office Outlook
- Integrated customer service ticketing and complaints management

No two businesses are the same, and nor are two sets of CRM requirements. Microsoft Dynamics CRM can be customised to meet your exact needs – from moving and renaming fields, to adding new entities and creating custom workflows to automate your business processes.

Need to automatically send a 'welcome' email to each new customer when they are added to your systems? No problem! Assign customer records to different agents or teams based upon certain criteria? That can be automated too.

Contact us today with your ideas, and we will show you how they can be turned into reality.

Dynamics CRM for Retail has not been reviewed by any customers.

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The views and opinions submitted and expressed here are not those of Microsoft.

Version

2011

Release Date

21/06/2012