Microsoft Dynamics CRM for Manufacturing

by Outsourcery

App Type:
Online Application
Business Need:
Customer Service, CRM, Marketing Communications, Sales Pipeline, Lead Management
Works With:
Microsoft Dynamics CRM 2011, Microsoft Dynamics CRM 4.0, Microsoft Dynamics CRM Online
Industry Focus:
Manufacturing

The views and opinions submitted and expressed here are not those of Microsoft.

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Reviewed by:bubbles642 Reviewed on:10/03/2011

Pros: We were aware we needed to update our current CRM system in order to maximise opportunities from within our customer base. We wanted a solution that would integrate with our existing business systems and give us high visibility of our customers’ buying behaviour, so we could make more informed decisions on sales and marketing activity.
Cons: User adoption has been tough, but we are getting there.

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Reviewed by:june631 Reviewed on:08/03/2011

Pros: We decided to research the market for a solution which could improve sales efficiencies and integrate with our existing systems such as Microsoft Outlook. We needed an efficient Customer Relationship Management (CRM) system but didn’t want to make a major investment in replacing our existing IT infrastructure and systems
Cons: N/A

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The views and opinions submitted and expressed here are not those of Microsoft.

App Overview