byteHELPDESK - Unified Communication and Lync

Application Description

The solution was designed using Office Communication with the following aspects:
• Includes voice over IP (VoIP), instant messaging, and presence capabilities, which workers can use to quickly determine the right person to communicate with as well as the appropriate method of communication.
• Incorporates with Live Meeting, a web conferencing solution and also includes remote desktop sharing, which workers can use to share desktops for easier project collaboration.
• Users can also immediately find a person thorough the office communicator client and determine the best way to contact the person, based on the person’s presence information.

Benefits:
• Reducing gap in communication
• Fastening decision making process
• Transparency in the process
• Reducing travel cost
• Saves precious time of management
• Increases the productivity