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ConsultCRM

ConsultCRM: SLA Monitor

by ConsultCRM

The ConsultCRM Service Level Agreement (SLA) Monitor works with Cases and Contracts, and augments this with a Monitoring programme, a Time Credit record and a 3-stage alert functionality.

The function calculates the date and time that the 3 stages need to be responded by; the remaining time left and the percentage of time remaining. The Monitor continually calculates the amount of time remaining before the Case will breach an SLA agreement.

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Version

V5.1 sp1

Release Date

01-02-2011