The ConsultCRM Service Level Agreement (SLA) Monitor works with Cases and Contracts, and augments this with a Monitoring programme, a Time Credit record and a 3-stage alert functionality.
The function calculates the date and time that the 3 stages need to be responded by; the remaining time left and the percentage of time remaining. The Monitor continually calculates the amount of time remaining before the Case will breach an SLA agreement.
ConsultCRM: SLA Monitor has not been reviewed by any customers.
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