Arrears Management

Application Description

With Microsoft Dynamics CRM – Arrears Management, Sermon provides powerful customer service tools, for Arrears Management industry. Built using Microsoft Dynamics CRM platform, Sermon deeply extended the software's functionality to provide the benefits of CRM solutions surrounding the Arrears Management industry.

360 Customer View Our Arrears CRM vertical based on Microsoft Dynamics CRM’s flexible and easily adaptable customer interfaces, will allow sales representatives and Arrears businesses to gain insight into their customers’ financial history, Arrears details such as ( Lease, product Installment ), service history and full demographic information.
Arrears Profiling It is essential for Arrears companies to have a centralized database containing full information about entire Arrears type, Arrears information include: Arrears number, type, products details, Maintaining a wealthy database of information, will allow customers to browse for Arrears by selecting requested criteria.
Arrears Collecting Service Scheduling Scheduling Arrears collecting servicing appointments can be a very complex task to accomplish without a system that can manage resources, customers and Arrears type information all in one place.

Comprehensive Call Center Call center agents will now be able to handle all types of service requests efficiently without having to navigate between several screens. Service requests can range from vehicle information requests, customer complaints, customer suggestions and Arrears collecting service requests.

After-Arrears collecting Surveys Our Arrears CRM solution allows companies to easily customize and add Customer Satisfaction Surveys to the solution.