IBIZCS’ Service Management built on Microsoft Dynamics CRM is a solution that brings together information, processes, and resources required to effectively manage service cases. This solution helps companies improve service process efficiency, knowledge management, and resource management.
In customer service, time-to-resolution is crucial. The Service Management solution provides an integrated platform to equip customer service personnel to effectively look up service histories, knowledgebase sharing, resource scheduling, and other service related information.
Besides that, a workflow engine running at the background will trigger alerts for any unresolved cases within a given timeframe. Users can also assign tasks and escalate cases to respective teams or departments.
For companies with field service teams, the Service Management solution brings a step further by connecting field service teams to the same platform to further enhance servicing processes. Field service personnel equipped with mobile handhelds can receive real-time case assignments and record service actions and close cases on the move.
With IBIZCS’ Service Management on CRM, companies can serve their customers more efficiently. The service quality will be improved greatly while service cycle is shortened significantly.
Microsoft Dynamics CRM for Service Management has not been reviewed by any customers.
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The views and opinions submitted and expressed here are not those of Microsoft.