Application Description
Contact Center / Call Center CRM software should ensure efficient interaction with contacts, and support simple question/answer presentation, in-line consolidated account information and streamlined follow-up communication.
With the Powertrak Contact Center CRM software module for call centers, you can easily qualify leads, run campaigns, close the loop on sales opportunities, handle support and manage customer service requests inside and outside your organization. Since it is browser-based software, it is easy to deploy and easy to train new users. Your call center can handle more transactions at lower cost while improving overall customer service management for partners and customers.
- Rules-driven branch dynamic scripting
- Handle any incoming and queue-driven outbound call center interaction
- Real-time productivity tracking
- Script scoring is built-in to drive tasks, emails and other user-defined activities.
- Customizable and CTI ready
Recent Reviews
We have a high transactional, high volume business and use Powertrak!
- 4.0
-
Overall Rating
4 stars
Reviewed by:LongJ_LL
Reviewed on:4/4/2013
Robust and Scalable Contact Center Product for Microsoft Dynamics CRM
- 4.5
-
Overall Rating
4.5 stars
Reviewed by:MCN3
Reviewed on:2/22/2013
Huge Savings Realized!
- 5.0
-
Overall Rating
5 stars
Reviewed by:Kathy_Mennenga
Reviewed on:10/7/2011
Read All 3 Reviews
Submit A Review
The views and opinions submitted and expressed here are not those of Microsoft.
