With Powertrak Service Manager for Microsoft Dynamics CRM 2011, issues are routed to the correct support agents automatically with e-mail notification. Software support staff has the complete customer contact and product order history at their fingertips to provide optimal service management.
This Customer Relationship Management (CRM) software module includes multi-level case and incident service management, escalation handling, product problem tracking, and cross-product defect management. Built to handle multi-channel partner/customer environments.
Powertrak Service Manager is web-based with full customer support for multiple service sites and an optional self-help portal to lower your costs and improve service and management. Multi-channel organizations can use this module to keep their partners on top of issues within their shared customer base and improve service while lowering everyone's costs.
- Service Manager Console
- Service Calendar
- Service Scheduling
- Self-Service Portal
- Streamlined Case Intake
- Enterprise Activity and Solution Rollup
- Consolidate Incidents into a Master Case
- Maximize Service Across Multiple Support Center Locations & Languages
- Multi-dimensional Partner, Account and Contact Level Incident Control
Powertrak Service Manager for Microsoft Dynamics CRM 2011 has not been reviewed by any customers.
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