Rated
3.5
3.5 stars

Pricing

Free

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Project Connector for System Center Service Manager

by Expit
  • App Type

    Add-in/Add-on
  • Business Need

    Project Management
  • Works With

    Microsoft Project Professional 2010, Service Manager
  • Industry Focus

    General - Applicable to All

Project Connector for System Center Service Manager has an overall rating of 3.5 stars  from 1 customer.

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IT Service Manager

  • 3.5
  • Overall Rating 3.5 stars

Reviewed by:Pasqualicchio Reviewed on:8/31/2011

Pros
The idea. I think the main problem in everyday use of Service Manager, is the lack of real integration with development tools (eg TFS) and with project management tools. This connector compensates in part for this lack.
Cons
With this connector your are able to transform any project's task in a change request. But a "change request" is more similar to a project and the tasks are "activities" inside the change request.
Additional Comments
My suggestion is to follow what ITIL says about change requests and task.
  • Price 3
  • Deployment Time 5
  • Needs Met 1
  • Compatibility 5
  • Performance 3

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