Presence is a core feature of Microsoft's Lync Server 2010, enabling users to reach the right person the first time, avoiding the typical inefficiencies that arise from voicemail and endless phone tag. Lync’s rich presence provides a common, intuitive representation of a user’s availability for communications. It also provides other useful information and features such as the ability to share the time a user is away from their desk and the ability to monitor a user’s presence to help aid in enabling timely communications.
Although presence information is valuable to an organization as it enables users to know the availability of a colleague before attempting to contact them, it also presents privacy issues as users can view presence information of other users and potentially use it for purposes that may not be consistent with the enterprise’s code of conduct or works councils employee privacy requirements.
Introducing presence in a company that has thus far been using traditional telephony, is a high hurdle for employees to overcome in their daily communications habits. Transforming this cultural shift in a more streamlined way, often requires organizations to make the transition more gradual. Additionally, users need step-by-step guidance on managing presence and making it a natural part of everyday workflow.
With Unify²'s Enhanced Presence Privacy Suite 2.0, enterprises have the option of disabling presence information for all users in a given pool. When presence is disabled, users still have full use of all Lync communication modalities, including instant messaging, voice, video and conference calling. With the functionality of the Enhanced Presence Privacy Suite, Organizations can deploy Lync Server 2010 while maintaining the privacy requirements of the works councils or other similar organizations. It also allows selectively excluding individual users from the restrictions provided by the Unify² Presence Privacy Suite utilities. This is useful for response group contacts, attendant console users, or individual users who want to share their presence to enable communications that are more efficient. This way, enterprises can roll out Lync with its rich presence across the enterprise, by gradually introducing presence to meet the business requirements while maintaining the privacy requirements of the works councils.
Unify² Enhanced Presence Privacy Suite 2.0 has not been reviewed by any customers.
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