Zipper integrated their existing ZervicePoint portal that ran on Windows SharePoint Services 3.0 with the Microsoft Office 365 in order to further streamline a variety of provisioning processes and workflows.
The new integrated solution eliminates most manual provisioning tasks and provides a unified browser-based portal that runs with the suites services and provides provisioning workflows that automate the bulk of the process while still ensuring appropriate review and approval cycles.
The enhanced ZervicePoint portal now offers employees the ability to self-provision any combination of on-premise and Business Productivity Online Suite accounts, and supports requisitions for computers, software, mobile devices, and more.Zipper initially developed their self-provisioning portal called ZervicePoint to work with Microsoft Office SharePoint Server 2007, Windows SharePoint Services 3.0, and Windows Workflow Foundation in order to provide IT managers and end users with a unified online environment to manage and delegate IT-related services, user accounts, computers and mobile devices and software.
By integrating ZervicePoint with Office 365, Zipper was able to further extend the functionality and value of their premiere IT management portal. This enhanced version of ZervicePoint uses Web services and the Microsoft DirSync tool to access Office 365 and synchronize directory information between on-premise environments and Office 365.
Create and Manage On-premise and Cloud-based Accounts The ZervicePoint Office 365 integration is used to create a new (or move or delete an existing) user account in the customer’s on-premise Active Directory, which can synchronize with the Office 365 automatically. This not only provides a unified interface for administration, but it allows a single set of credentials to be used in both environments.
Aggregate Services and Equipment into a Unified PortalThe ZervicePoint Portal provides a single, unified Web-based interface that administrators and end users can both use for create and monitor their provisioning requests, including hardware, on-premise-based systems, and cloud-based services..The Hire Provisioning ProcessZervicePoint can help optimize many business operations. Details of one example—the provisioning process for a new employee—is described here. See brouchure for more information.
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